Contact Us
Whether you've spotted an outdated bonus figure, want to suggest a Canadian operator for review, or have feedback on how we rank the fastest payout online casinos, we want to hear from it. This page explains what we can help with and how to reach us.
What We Can Help With
Canada Casinos is a research and comparison site, not a casino. We don't hold player funds, process withdrawals or manage accounts, so there are some things outside what we can resolve directly. Here's a quick guide to who to contact for what:
| Your question | Who to contact |
|---|---|
| Feedback on a review, rating or bonus detail on this site | Canada Casinos — use the details below |
| A missing or incorrect casino payout time we've listed | Canada Casinos — we'll investigate and correct it |
| Your own deposit, withdrawal, account or verification issue | The casino's own support team directly |
| A dispute over a bonus, wager or closed account | The casino's support team, then their licensing regulator if unresolved |
| Concerns about your own gambling habits | See our Responsible Gambling page |
If your issue involves money already sitting in a casino account — a delayed withdrawal, a bonus dispute, a locked login — the fastest route is always the operator's own support desk, since we have no access to any player's account or transaction history. Each of the brands we cover, including Cashed, SlotsGem and WinnerIsland, publishes its own support contact on-site, usually via live chat or email.
How We Handle Enquiries
When you get in touch, here's roughly what to expect:
- General feedback and corrections are reviewed and, where accurate, updated on the relevant page
- Requests to review a specific operator are logged for consideration against our existing rating criteria
- Enquiries about our editorial process, methodology or affiliate relationships receive a direct written response
- Anything outside our remit — account issues, complaints about a specific transaction — is redirected to the appropriate operator or regulator
A Note on Independence
Canada Casinos may earn a commission when a reader clicks through to a listed casino and signs up. This funds the research behind our rankings but never decides them — operators cannot pay to move up the table, and every write-up on the site, including the highest-rated ones, notes at least one genuine limitation alongside its strengths. If you ever think a listing reads more like an advert than an honest assessment, that's exactly the kind of feedback worth sending us.
Before You Write In
A few checks can save you time:
- Read the bonus terms on the casino's own site — wagering requirements, game restrictions and expiry dates sit there, not on ours
- Check our Terms and Conditions for how the site itself operates and what our content does and doesn't guarantee
- If your question is about staying in control of your play, our Responsible Gambling page has tools and support options aimed specifically at that
- For background on how we research and rate Canadian online casinos, our About Us page covers the process in full
Getting a Response
We aim to reply to genuine enquiries as promptly as we reasonably can, though response times can vary depending on volume. We're a small research team, not a live casino support desk, so please don't send account passwords, ID documents or payment details our way — we have no system for holding them and no ability to act on them.